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IF
you
have been involved in a collision or accident, you
need straight answers quickly. Here are some of
the most important facts you need to know:
ESTIMATES —
You are not required by law to get more than one
estimate. If you do get more than one estimate remember
that lower estimates may not include necessary things
such as front or rear wheel alignments, re-aiming
your headlamps, etc.
CHOICE
— You may have the shop of your choice make
the repairs. You are not required to use a shop
selected by a claims adjuster. However, you are
required by your policy to allow your insurance
company a reasonable amount of time to inspect the
damages prior to repairing them.
INDEPENDENT APPRAISER
— If an agreement cannot be reached between
your insurance company and the repair shop, your
policy has an "Appraisal Clause" whereby
an independent appraiser can be called in to help
resolve the matter.
WHO AUTHORIZES THE WORK
— Only you, the owner, can
authorize repairs on your vehicle.
RELEASES —
Sign releases only when the repairs have been completed
to your satisfaction.
PAYMENT —
The vehicle is being repaired for YOU, the
owner. You will be required to pay for the repairs
upon completion. To avoid delays, it will be up
to you to secure payment from your insurance company
along with any necessary endorsements from lienholders.
YOUR INSURANCE COMPANY
wants your vehicle to be properly repaired. And
they want you to be completely satisfied with their
claim service.
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